problem with a connection

[andyrson]

I have a problem with my VPN connection. Logs:

Code: Select all

mar 10 12:40:28: State changed to Connecting
mar 10 12:40:28: Viscosity Windows 1.7.11 (1576)
mar 10 12:40:28: Running on Microsoft Windows 10 Home
mar 10 12:40:28: Running on .NET Framework Version 4.7.03056.461808
mar 10 12:40:28: Bringing up interface...
mar 10 12:40:28: WARNING: The block-outside-dns option has been ignored as it is not required under Viscosity's DNS management system. For more information please see the following article: https://www.sparklabs.com/support/kb/article/warning-the-block-outside-dns-option-has-been-ignored/
mar 10 12:40:28: OpenVPN 2.4.6 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jul 20 2018
mar 10 12:40:28: library versions: OpenSSL 1.0.2o  27 Mar 2018, LZO 2.09
mar 10 12:40:29: Checking remote host ""X.com"" is reachable...
mar 10 12:40:30: Checking remote host ""X.com"" is reachable...
mar 10 12:40:32: Checking remote host ""X.com"" is reachable...
mar 10 12:40:32: Checking remote host ""X.com"" is reachable...
mar 10 12:40:33: No usable connection profiles are present
mar 10 12:40:33: State changed to Disconnected

I have also tried reinstalling Viscosity but i didn't help.
I've recently installed employee monitoring software, and I'm thinking it's the problem, but I'm not sure

[James]

Hi andyrson,

Your log indicates that you are running version 1.7.11 of Viscosity. This version is very old and doesn't properly support the latest versions of Windows 10. Please update to the latest version of Viscosity (currently version 1.9.1) and try connecting again. Instructions for updating Viscosity can be found at:
https://www.sparklabs.com/support/kb/ar ... -viscosity

Cheers,
James