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Office offline after VPN connection
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Hi Pat,
I'm afraid we're seeing this both ways at the moment. We're seeing users who have problems with Viscosity and not OpenVPN GUI, and we are seeing users who have issues with OpenVPN GUI and not Viscosity. It does seem to be random and down to when NCSI does it's check in relation to when the VPN tunnel routing kicks in.
We are still actively investigating this though and any extra data would be helpful. If you could please post (or email us) a copy of your configuration (Hold shift, right click the connection and click View Configuration data) and a copy of your log once connected, this would help a great deal.
As previously mentioned, we have reported this to Microsoft and there appears to be a fix in Windows 20H2 in the insider builds, we're not sure why this hasn't been included in any Windows 2004 rollups though.
Regards,
Eric
I'm afraid we're seeing this both ways at the moment. We're seeing users who have problems with Viscosity and not OpenVPN GUI, and we are seeing users who have issues with OpenVPN GUI and not Viscosity. It does seem to be random and down to when NCSI does it's check in relation to when the VPN tunnel routing kicks in.
We are still actively investigating this though and any extra data would be helpful. If you could please post (or email us) a copy of your configuration (Hold shift, right click the connection and click View Configuration data) and a copy of your log once connected, this would help a great deal.
As previously mentioned, we have reported this to Microsoft and there appears to be a fix in Windows 20H2 in the insider builds, we're not sure why this hasn't been included in any Windows 2004 rollups though.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Hi All,
We've made some changes in Viscosity 1.9 Beta2 that will allow NSCI and NLA to function on Windows 10 2004+, meaning applications like Office should detect they have an Internet Connection when using Viscosity. In most cases this detection happens instantly, but due to factors we can't control in Windows location awareness, occasionally it could take a minute or two. Office won't automatically detect it has internet in this case, you will need to close the application and reopen it if there is some delay, or as others have said, have Office open before connecting.
Please give this latest beta a go and let us know if you have any feedback - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
We've made some changes in Viscosity 1.9 Beta2 that will allow NSCI and NLA to function on Windows 10 2004+, meaning applications like Office should detect they have an Internet Connection when using Viscosity. In most cases this detection happens instantly, but due to factors we can't control in Windows location awareness, occasionally it could take a minute or two. Office won't automatically detect it has internet in this case, you will need to close the application and reopen it if there is some delay, or as others have said, have Office open before connecting.
Please give this latest beta a go and let us know if you have any feedback - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Hi Phil,
Thanks for the feedback, it's highly appreciated. We're expecting 1.9 to be released this week.
Regards,
Eric
Thanks for the feedback, it's highly appreciated. We're expecting 1.9 to be released this week.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Hi Eric,
unfortunately after installing Stable we are back with the globe symbol in tray and Office applications thinking they are offline. It is not all the time but especially when coming back from Energy Saving Mode in Windows. I currently tested with Windows 10 2009 (20H2).
"Sometimes" when I disconnect and start the VPN connection again, everything seems fine for some time. Is there any more Ideas on this?
Best regards
Phil
unfortunately after installing Stable we are back with the globe symbol in tray and Office applications thinking they are offline. It is not all the time but especially when coming back from Energy Saving Mode in Windows. I currently tested with Windows 10 2009 (20H2).
"Sometimes" when I disconnect and start the VPN connection again, everything seems fine for some time. Is there any more Ideas on this?
Best regards
Phil
Hi Phil,
There is no way we can force it to do an NCSI check unless a network change happens. As you have noted, disconnecting and reconnecting will do this for example. I'm afraid we see this from time to time on WiFi as well with no VPN connected. Modern Standby could be causing issues here, could you please try hibernating your laptop instead of sleeping it to see if this helps.
If you do wait a few minutes after waking from sleep, Windows will do a check eventually, however it's on a timer which is why you've noticed this only happens sometimes.
Please also ensure you haven't disabled IPv6 as Windows relies on this more heavily now.
Playing with some settings in Windows may also help this case. Go to gpedit.msc, Administrative Templates -> Network -> Network Connectivity Status Indicator and try enabling Specify Global DNS, this can make Windows much less strict with its Internet checks.
Regards,
Eric
There is no way we can force it to do an NCSI check unless a network change happens. As you have noted, disconnecting and reconnecting will do this for example. I'm afraid we see this from time to time on WiFi as well with no VPN connected. Modern Standby could be causing issues here, could you please try hibernating your laptop instead of sleeping it to see if this helps.
If you do wait a few minutes after waking from sleep, Windows will do a check eventually, however it's on a timer which is why you've noticed this only happens sometimes.
Please also ensure you haven't disabled IPv6 as Windows relies on this more heavily now.
Playing with some settings in Windows may also help this case. Go to gpedit.msc, Administrative Templates -> Network -> Network Connectivity Status Indicator and try enabling Specify Global DNS, this can make Windows much less strict with its Internet checks.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Hi folks,
we have November 21, an installed Win10 21H1 and Viscosity 1.10 (1745) - and the issue still exists...
Any chance to get rid of that?!
Best
Frank
we have November 21, an installed Win10 21H1 and Viscosity 1.10 (1745) - and the issue still exists...
Any chance to get rid of that?!
Best
Frank
Attachments
Active Viscosity - "offline"
offline_2.png (1.46 KiB) Viewed 6603 times
offline_2.png (1.46 KiB) Viewed 6603 times
options -> account from Outlook
offline.png (2.73 KiB) Viewed 6603 times
offline.png (2.73 KiB) Viewed 6603 times
Hi Frank,
Please ensure if you are connected to both WiFi and Ethernet, that one doesn't have a clash with your VPN connection, this will cause the No Internet status to appear.
Please also ensure that your WiFi connection in the WiFi list displays "Connected" and not "No Internet", or you will need to reconnect it.
Regards,
Eric
Please ensure if you are connected to both WiFi and Ethernet, that one doesn't have a clash with your VPN connection, this will cause the No Internet status to appear.
Please also ensure that your WiFi connection in the WiFi list displays "Connected" and not "No Internet", or you will need to reconnect it.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs