problem with a connection

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andyrson

Posts: 1
Joined: Thu Mar 11, 2021 10:35 pm

Post by andyrson » Fri Mar 12, 2021 4:13 am
I have a problem with my VPN connection. Logs:
Code: Select all
mar 10 12:40:28: State changed to Connecting
mar 10 12:40:28: Viscosity Windows 1.7.11 (1576)
mar 10 12:40:28: Running on Microsoft Windows 10 Home
mar 10 12:40:28: Running on .NET Framework Version 4.7.03056.461808
mar 10 12:40:28: Bringing up interface...
mar 10 12:40:28: WARNING: The block-outside-dns option has been ignored as it is not required under Viscosity's DNS management system. For more information please see the following article: https://www.sparklabs.com/support/kb/article/warning-the-block-outside-dns-option-has-been-ignored/
mar 10 12:40:28: OpenVPN 2.4.6 Windows-MSVC [SSL (OpenSSL)] [LZO] [LZ4] [PKCS11] [AEAD] built on Jul 20 2018
mar 10 12:40:28: library versions: OpenSSL 1.0.2o  27 Mar 2018, LZO 2.09
mar 10 12:40:29: Checking remote host ""X.com"" is reachable...
mar 10 12:40:30: Checking remote host ""X.com"" is reachable...
mar 10 12:40:32: Checking remote host ""X.com"" is reachable...
mar 10 12:40:32: Checking remote host ""X.com"" is reachable...
mar 10 12:40:33: No usable connection profiles are present
mar 10 12:40:33: State changed to Disconnected
I have also tried reinstalling Viscosity but i didn't help.
I've recently installed employee monitoring software, and I'm thinking it's the problem, but I'm not sure

James

User avatar
Posts: 2076
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Fri Mar 12, 2021 12:58 pm
Hi andyrson,

Your log indicates that you are running version 1.7.11 of Viscosity. This version is very old and doesn't properly support the latest versions of Windows 10. Please update to the latest version of Viscosity (currently version 1.9.1) and try connecting again. Instructions for updating Viscosity can be found at:
https://www.sparklabs.com/support/kb/ar ... -viscosity

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
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