Deploying via intune/win32

Got a problem with Viscosity or need help? Ask here!

sullrich

Posts: 3
Joined: Wed Feb 17, 2021 2:37 am

Post by sullrich » Wed Feb 17, 2021 2:39 am
Hello, we are trying to deploy VIscosity via Intune/win32 packaged APP and during installation it appears to "hang" and never finishes.

The installation command that we are using is:
Viscosity Bundled Setup.exe /SP- /verysilent /NORUN /NOCANCEL /NORESTART

Does anyone have any pointers or things to check?

TIA

Eric

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Posts: 1064
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Wed Feb 17, 2021 10:41 am
Hi sullrich,

For Intune/SCCM, we'd recommend wrapping the installer in an MSI, we have some instructions here - https://sparklabs.com/support/kb/articl ... -installer

What operating system are you deploying too in this case?

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

sullrich

Posts: 3
Joined: Wed Feb 17, 2021 2:37 am

Post by sullrich » Thu Feb 18, 2021 7:15 am
Thanks Eric this is helpful! We are deploying to very recent Windows 10 version.

sullrich

Posts: 3
Joined: Wed Feb 17, 2021 2:37 am

Post by sullrich » Tue Feb 23, 2021 6:02 am
We packaged everything up as a MSI but unfortunately it is hanging as well. I do see the Viscosity folder being created but no files are present in that directory. Do you have any other hints/pointers of what to check?

PS: I notice that if we run the installer locally it prompts to download visual c++ 2019 64-bit redistributable - could this be hanging the installer thats running unattended?

Eric

User avatar
Posts: 1064
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Mon Mar 01, 2021 11:02 am
Hi Sullrich,

This is quite possible, it's quite uncommon for this not to be already present these days though. Viscosity's requirements are listed here - https://sparklabs.com/support/kb/articl ... quirements

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
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