Connecting issues

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Totalbc

Posts: 1
Joined: Fri Nov 06, 2020 3:14 am

Post by Totalbc » Fri Nov 06, 2020 3:18 am
I'm having an issue with a VPN that once it connects it immediately resets and then connects again. It is actually reaching, but it isn't staying connecting. I know the VPN is good because I use it with OpenVPN, but I'm trying Viscosity so that we can access it with our Surface Pro X's. This is the log it is giving, can anyone assist?

Nov 05 11:00:42 AM: WARNING: The block-outside-dns option has been ignored as it is not required under Viscosity's DNS management system. For more information please see the following article: https://www.sparklabs.com/support/kb/ar ... n-ignored/
Nov 05 11:00:42 AM: Preserving previous TUN/TAP instance: dhcfirewall1-TCP4-11194-pbxadmin
Nov 05 11:00:42 AM: Initialization Sequence Completed
Nov 05 11:00:45 AM: DNS set to Split, report follows:
Server - 8.8.4.4:53; Lookup Type - Any; Domains - lan.
Server - 4.2.2.2:53; Lookup Type - Any; Domains - lan.
Server - 10.0.4.240:53; Lookup Type - Split; Domains - cndavis.com., thedaviscommunity.org.
Server - 10.0.7.250:53; Lookup Type - Split; Domains - cndavis.com., thedaviscommunity.org.
Server - 8.8.8.8:53; Lookup Type - Split; Domains - cndavis.com., thedaviscommunity.org.
Server - 1.1.1.1:53; Lookup Type - Split; Domains - cndavis.com., thedaviscommunity.org.

Nov 05 11:00:46 AM: State changed to Connected
Nov 05 11:00:46 AM: Connection reset, restarting [0]
Nov 05 11:00:46 AM: SIGUSR1[soft,connection-reset] received, process restarting
Nov 05 11:00:46 AM: State changed to Connecting
Nov 05 11:00:46 AM: Valid existing endpoint found... 64.53.43.142:11194:tcp-client
Nov 05 11:00:46 AM: TCP/UDP: Preserving recently used remote address: [AF_INET]64.53.43.142:11194
Nov 05 11:00:46 AM: Attempting to establish TCP connection with [AF_INET]64.53.43.142:11194 [nonblock]
Nov 05 11:00:47 AM: TCP connection established with [AF_INET]64.53.43.142:11194
Nov 05 11:00:47 AM: TCP_CLIENT link local: (not bound)
Nov 05 11:00:47 AM: TCP_CLIENT link remote: [AF_INET]64.53.43.142:11194
Nov 05 11:00:47 AM: State changed to Authenticating
Nov 05 11:00:48 AM: [dhc-openvpn] Peer Connection Initiated with [AF_INET]64.53.43.142:11194
Nov 05 11:00:48 AM: State changed to Connecting

After this it continues to repeat.

Eric

User avatar
Posts: 1003
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Fri Nov 06, 2020 10:08 am
Hi Totalbc,

Your connection is being immediately interrupted, this will most likely be caused by a bad connection somewhere between you and the server, this could be your WiFi, Internet connection or at the servers end.

Please try using a UDP connection unless you have a specific need to be using a TCP connection as they are far more tolerant to dropouts.

If you have a USB Ethernet device you can plugin to the Surface, I would recommend trying that as well to rule out an issue with the local WiFi.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
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