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Version 1.8: No VPN after PC standby

Posted: Tue Sep 17, 2019 11:43 pm
by gil
Hello,

Was wondering if anyone else is having this issue. Since I upgraded to version 1.8, whenever my PC goes to sleep, after it wakes up, it cannot connect back to the VPN. Viscosity stays saying "Connecting..." but it never actually establishes connection. I have tried exiting viscosity, stopping the Viscosity service, and nothing seems to solve it, other than a full reboot, which defeats the whole purpose of putting the computer in stand by in the first place!

Is this a known issue with the new version?

Re: Version 1.8: No VPN after PC standby

Posted: Tue Sep 17, 2019 11:50 pm
by Eric
Hi Gil,

Could you please post a complete copy of your log after this happens and we can take a look - https://sparklabs.com/support/kb/article/viewing-the-openvpn-log/

Regards,
Eric

Re: Version 1.8: No VPN after PC standby

Posted: Wed Sep 18, 2019 12:14 am
by gil
Thanks, Eric, for your quick response...

At this point, I have downgraded to version 1.7.12 because of the instability of the new version, so I don't have access to the log of the newer version any more.

I'll try to put away some time to upgrade again in order to provide you with this log.