Page 1 of 1

Metro App unable connect to internet

Posted: Mon May 27, 2019 12:23 pm
by NanoG6
Hi, whenever I am connected to VPN (via http proxy) metro app is unable connect to internet. Application like Windows Mail app, Microsoft To Do, OneNote (all installed through Microsoft Store) is unable detect internet, while I can browse the internet just fine using browser, or ping and tracert using cmd.
Anyone having same issue? Any help would be greatly appreciated. Thank you

Re: Metro App unable connect to internet

Posted: Tue May 28, 2019 11:43 am
by Eric
Hi NanoG6,

It sounds like Microsoft Services may be being blocked, or the public IP address has been blacklisted by Microsoft services. I recommend you contact your VPN Provider for assistance with this.

https://sparklabs.com/support/kb/article/how-do-i-find-out-who-my-vpn-provider-is/

Regards,
Eric

Re: Metro App unable connect to internet

Posted: Tue Aug 27, 2019 7:36 pm
by NanoG6
Hi Eric, my solution to this problem is manually add the LAN gateway in viscosity network interface.

However, today I installed latest BETA version and the solution failed to work. Just to let you know :)

Re: Metro App unable connect to internet

Posted: Tue Aug 27, 2019 7:40 pm
by Eric
Hi NanoG6,

The latest beta should allow you to use Metro Apps without needing to make any changes to the adapter. To make sure the solution you've been using isn't causing any issues, I'd recommend removing the adapter via Device Manager, or uninstalling and reinstalling Viscosity, then trying to connect again.

Regards,
Eric

Re: Metro App unable connect to internet

Posted: Tue Aug 27, 2019 8:12 pm
by NanoG6
Awww yess it works! I don't need to manually edit the adapter. Connection attempt is also faster than previous version. Keep up the good work Eric, thank you.

Re: Metro App unable connect to internet

Posted: Wed Aug 28, 2019 1:06 pm
by Eric
Thanks for the feedback, NanoG6, it's very much appreciated!