Can't download 1.10.1 client

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kosinsky

Posts: 1
Joined: Wed Dec 08, 2021 5:07 am

Post by kosinsky » Wed Dec 08, 2021 5:10 am
Hi,

I'm trying to download and install Windows client. In both Chrome and Edge I'm getting: "Couldn't download - Virus detected". I've attached screenshot
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Eric

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Posts: 1134
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Wed Dec 08, 2021 10:59 am
Hi kosinsky,

First, please ensure you are downloading Viscosity from our website and not a third party - https://sparklabs.com/viscosity/download/

This will most likely be a false-positive from your AV software which most likely has an extension for chromium browsers. You will need to contact your AV software manufacturer for how to add a whitelist exception.

The Viscosity Installer is heavily compressed, so most likely the AV software can't figure out how to extract and scan it's contents so is flagging it as dangerous as a fallback.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
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