no incoming traffic

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mdbschoenfelder

Posts: 1
Joined: Tue Sep 22, 2020 4:54 pm

Post by mdbschoenfelder » Tue Sep 22, 2020 4:59 pm
Dears,

I have a problem with my VPN, hope to find some advice here.

Got the VPN through my company for mac, including all relevant data. The VPN erstablishes successfully a connection each time and seems sending data out, but there is 0 traffic comming in.

Is there a problem with any setting ?

Any tipp is much appreciated.

BR
Sebastian

James

User avatar
Posts: 2313
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Tue Sep 22, 2020 5:54 pm
Hi Sebastian,

In most instances you should reach out to your VPN Provider to ensure you're using the correct configuration they've provided and to check for any server-side or account issues:
https://www.sparklabs.com/support/kb/ar ... ovider-is/

If you wish to try and troubleshoot the issue yourself, a good starting point in the following support article:
https://www.sparklabs.com/support/kb/ar ... -problems/

Cheers,
James
Web: https://www.sparklabs.com
Support: https://www.sparklabs.com/support
Twitter: https://twitter.com/sparklabs
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