Viscosity Helper Connection Failed

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xiong

Posts: 1
Joined: Thu Jun 18, 2020 3:51 pm

Post by xiong » Thu Jun 18, 2020 3:55 pm
handle_TCCAccessResetInternal: Invalid Service Name: kTCCServiceViscosity(Service name is invalid on this platform)
handle_TCCAccessResetInternal: Invalid Service Name: kTCCServicecom.sparklabs.ViscosityHelper(Service name is invalid on this platform)

James

User avatar
Posts: 1978
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Mon Jun 22, 2020 7:02 am
Hi xiong,

Please ensure that you're using the latest version of Viscosity from our website. Completely uninstalling and reinstalling Viscosity (ensure you have a backup of your VPN connections first) is also a good idea.

TCC errors indicate Gatekeeper errors, which typically means the code signing on Viscosity may have become invalid (i.e. something has modified Viscosity, breaking its code signature), or something is wrong with the Gatekeeper system on that computer (try updating macOS).

https://www.sparklabs.com/viscosity/download/
https://www.sparklabs.com/support/kb/ar ... osity-mac/

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
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