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clicking on icon at top (mac) disconnects!

Posted: Sun Oct 13, 2019 5:04 am
by benzer
if i click on the icon at the top to see which vpn server i am connected to it disconnects me from the current server!

if i single click on the icon a display should show which vpn server i am connected to without affecting the current connection.

also I shouldn't have to go through a LENGTHY SIGN UP AND VERIFICATION PROCESS TO LET YOU KNOW ABOUT THIS ISSUE

Re: clicking on icon at top (mac) disconnects!

Posted: Mon Oct 14, 2019 9:28 pm
by James
Hi benzer,

To connect a VPN connection you click on its menu item in Viscosity (where upon it'll move to the top of the menu if you have multiple VPN connections), and to disconnect it you click on it again. This is the intended behaviour.

To get more information about a VPN connection that what is displayed in the menu, you'll need to access the Details window:
http://www.sparklabs.com/support/kb/article/getting-started-with-viscosity-mac/#the-details-window

Clicking on Viscosity's icon in the menu bar (the circle with the with a lock, next to other icons like the clock, Wi-Fi, etc.) should not cause a VPN connection to connect or disconnect (it should show Viscosity's main menu). If clicking on this icon is causing a VPN connection to disconnect, I'd recommend checking any third-party software that could be interfering with the menu's function (such as any third-party menu bar icon managers).

We can be reached by a number of methods besides using this community forum. We can be reached directly by email, or via Twitter.
http://www.sparklabs.com/support/#contact

Cheers,
James