Viscosity 1.10 not working with Monterey 12.0.1

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groedir

Posts: 1
Joined: Tue Oct 26, 2021 8:09 am

Post by groedir » Tue Oct 26, 2021 8:16 am
Hello,

Viscosity 1.10 is not working after I upgrade the operating system to Monterey 12.0.1 release.

I can see the application is working on activity monitor but it is no appear on the top right application list. So, I could not reach the application interface. I could not connect to VPNs, etc.

eiosca

Posts: 1
Joined: Tue Oct 26, 2021 8:44 am

Post by eiosca » Tue Oct 26, 2021 9:01 am
Hi, I just install Monterey and Viscosity does not working.
So I decided to download the last version.
I install it and launch but not working.

(Not working => I see the process not responding in system monitor)

I fully disable wifi and viscosity is functional.

Hope this information could help.

Thk's

leehinde

Posts: 1
Joined: Tue Oct 26, 2021 9:16 am

Post by leehinde » Tue Oct 26, 2021 9:19 am
The viscosity menu doesn't appear and after a while it shows to be not responding in activity monitor. This is with version 1.10 and a fairly clean M1 MBA running OS 12.0.1

James

User avatar
Posts: 2132
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Tue Oct 26, 2021 12:56 pm
Hi Folks,

[Update] We've put together some information and straightforward instructions in the following KB article for how to resolve this: Viscosity Does Not Start on macOS 12 (Monterey)

We've had a handful of reports that Viscosity may get stuck at launch under macOS 12.0.1. It appears to be stuck waiting for its helper tool to install/update. As the helper tool installation process is handled entirely by macOS itself we're not entirely sure whether this is a macOS bug or not, however at this stage we believe it's likely being caused by an old version of Viscosity's helper not supporting updating on macOS 12 and causing the process to hang.

We recommend updating to Viscosity 1.10 prior to updating to macOS 12.0.1 (if possible). If you run into this issue, force quitting Viscosity (using the Activity Monitor) and then manually uninstalling the helper (using the instructions in the linked article) reportedly resolves the problem. You can then try launching Viscosity again.
https://www.sparklabs.com/support/kb/ar ... osity-mac/

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

bboudreaux

Posts: 1
Joined: Sat Oct 30, 2021 2:04 pm

Post by bboudreaux » Sat Oct 30, 2021 2:08 pm
I am also having the issue of Viscosity starting under Monterey 12.0.1 on a Macbook Pro 14 with M1 Pro SoC. Followed the steps posted to clean out the helper and reinstalled and rebooted twice. Viscosity menu will not appear on the menu bar.

James

User avatar
Posts: 2132
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Mon Nov 01, 2021 12:20 pm
Hi bboudreaux,

Please ensure you've followed the instructions listed here:
https://www.sparklabs.com/support/kb/ar ... 2-monterey

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

miranpiscanc

Posts: 1
Joined: Sat Nov 06, 2021 6:53 pm

Post by miranpiscanc » Sat Nov 06, 2021 6:56 pm
Tue Oct 26, 2021 12:56 pmJames wrote:
Hi Folks,

[Update] We've put together some information and straightforward instructions in the following KB article for how to resolve this: Viscosity Does Not Start on macOS 12 (Monterey)

We've had a handful of reports that Viscosity may get stuck at launch under macOS 12.0.1. It appears to be stuck waiting for its helper tool to install/update. As the helper tool installation process is handled entirely by macOS itself we're not entirely sure whether this is a macOS bug or not, however at this stage we believe it's likely being caused by an old version of Viscosity's helper not supporting updating on macOS 12 and causing the process to hang.

We recommend updating to Viscosity 1.10 prior to updating to macOS 12.0.1 (if possible). If you run into this issue, force quitting Viscosity (using the Activity Monitor) and then manually uninstalling the helper (using the instructions in the linked article) reportedly resolves the problem. You can then try launching Viscosity again.
https://www.sparklabs.com/support/kb/ar ... osity-mac/

Cheers,
James

Thanks James.
I followed the instructions, and the app started working again.

Miran

fonewiz

Posts: 3
Joined: Sat Jan 16, 2016 8:05 am

Post by fonewiz » Mon Nov 15, 2021 12:20 pm
Had the same issue with Monterey and the instructions fixed it. Thank You
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