viscosity menu icon won't drop down

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ipguy

Posts: 1
Joined: Sat Oct 03, 2020 4:44 pm

Post by ipguy » Sat Oct 03, 2020 4:52 pm
I'm wondering if i'm the only one that is experiencing this issue

When I try to access the viscosity menu icon in the MacOS menu the viscosity application menu does not drop down to allow you to select the VPN you want to connect to.

The only way for this to work is if you select the viscosity application in the application folder, at this point selecting the viscosity menu icon does drop down the menu

I've reinstalled the application a number of times but the issue persists.

Anyone having this issue ?

James

User avatar
Posts: 1992
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Tue Oct 06, 2020 5:38 am
Hi ipguy,

Please ensure that you have the latest version of Viscosity installed (currently version 1.8.6). Old versions of Viscosity are unlikely to work correctly on newer versions of macOS.

If you already have the latest version installed, then it sounds likely there is an old version of Viscosity (that is incompatible with your version of macOS) on your machine, and this is the copy that is being started at login. macOS will start the first copy of Viscosity it finds when starting an application as a login item, and this may not always be the copy you expect.

I recommend doing a Spotlight search for Viscosity and removing any old duplicate copies.

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
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