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by James
Tue Jan 26, 2021 5:55 am
Forum: Viscosity Support (Mac Version)
Topic: Traffic doesn't get trough VPN
Replies: 1
Views: 676

Hi maxh, While you can instruct Viscosity to route all traffic into the VPN connection, the OpenVPN server needs to be configured to know what to do with it. It sounds likely in this case that the traffic is being routed through to the server, however it is dropping the traffic (either as it is not ...
by James
Mon Jan 25, 2021 12:26 pm
Forum: Viscosity Feedback
Topic: Request: remember login credentials
Replies: 1
Views: 1168

Hi cromemco, Why can't the client remember shared credentials? Viscosity can already do this. :) Please see: https://www.sparklabs.com/support/kb/article/sharing-credentials-and-scripts-with-multiple-connections/ Also allow us to import all the OVPN connection files from one folder rather than one b...
by James
Wed Jan 20, 2021 8:49 pm
Forum: Viscosity Support (Mac Version)
Topic: Change UI language
Replies: 1
Views: 643

Hi marvin79, Thanks for the report - we'll look into why the labels are getting cut off under the German localisation. To change the language, please see the "Choose the language you use for individual apps" section in the following Apple support document: https://support.apple.com/en-au/g...
by James
Tue Jan 19, 2021 6:10 pm
Forum: Viscosity Support (Mac Version)
Topic: Connection loop with Yubikey 5
Replies: 2
Views: 882

Hi dario_c, It appears your VPN connection is disconnecting due to a reachability failure, rather than anything related to the Yubikey. The relevant log lines are: 2021-01-18 11:02:40: Testing address: XXXXXXXX:XX Route points into VPN network 2021-01-18 11:02:40: Route: XXXXXXXX:XX/255.255.255.255 ...
by James
Sat Jan 16, 2021 4:22 pm
Forum: Viscosity Support (Mac Version)
Topic: Cannot connect to VPN through proxy
Replies: 2
Views: 812

Hi Ronan, Instructions for viewing the connection log for your connection can be found at: https://www.sparklabs.com/support/kb/article/viewing-the-openvpn-log/ Please also keep in mind that most HTTP proxies limit the ports you can use, and you will need to be using a TCP connection (rather than a ...
by James
Thu Jan 14, 2021 2:05 am
Forum: Viscosity Support (Mac Version)
Topic: Setting Pre-Connection Credentials not working
Replies: 2
Views: 879

Hi Weidmann,

When returning both a username and password you'll need to use the command "userpass" (rather than "username").

Cheers,
James
by James
Wed Jan 13, 2021 7:33 pm
Forum: Viscosity Support (Mac Version)
Topic: Freezing Menu Icon - Big Sur 11.1 Update
Replies: 5
Views: 1816

Hi TimmZahn, Please ensure that you've run through the other suggestions in the linked article. As above, I also recommend you try the latest beta version of Viscosity as well. In particular, if this is a work owned or managed machine, there is a good chance any enterprise security/management softwa...
by James
Thu Jan 07, 2021 9:19 pm
Forum: Viscosity Support (Mac Version)
Topic: how to disconnect
Replies: 1
Views: 652

Hi jonx,

You can click on a connected connection to disconnect it. While connected it should be at the top of the menu.

Cheers,
James
by James
Mon Jan 04, 2021 6:43 pm
Forum: Viscosity Support (Mac Version)
Topic: Freezing Menu Icon - Big Sur 11.1 Update
Replies: 5
Views: 1816

Hi TimmZahn, There are no known issues with Viscosity 1.9 on macOS 11.1. If Viscosity is hanging at login (rather than when being launched manually), it is likely the result of macOS launching an old copy. Please see the following article: https://www.sparklabs.com/support/kb/article/troubleshooting...
by James
Mon Jan 04, 2021 4:33 pm
Forum: Viscosity Support (Mac Version)
Topic: Viscosity Fast on Windows, Slow on Mac
Replies: 1
Views: 660

Hi daleksic, Firstly I recommend checking whether it is the VPN connection itself that is slow, or whether it is just SMB (the protocol used for file and printer sharing). You can use tools like "iperf" to test the speed of the tunnel (and if all traffic is routed through the VPN tunnel yo...
Search found 2066 matches Page 5 of 207