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- by James
- Wed Aug 30, 2023 10:01 am
- Forum: Viscosity Support (Windows Version)
- Topic: OpenVPN Access Server SAML Auth - Hourly Re-Auth/Disconnect
- Replies: 4
- Views: 15357
Hi Chankster, Can you please send us the items listed in the following article and we can take a closer look for you. You may prefer to send these via email rather than posting them on a public forum (our support email address can be found at the bottom of our Support section). https://www.sparklabs...
- by James
- Mon Aug 28, 2023 10:56 pm
- Forum: Viscosity Support (Mac Version)
- Topic: Viscosity and AWS SSO
- Replies: 5
- Views: 17671
Hi kcnz, I'm afraid it's highly unlikely we'll support Amazon's custom changes. I know a lot of users would like to see support, however as discussed in the article above, they cause reliability issues for VPN connections and break compatibility with all other OpenVPN servers. The OpenVPN core devel...
- by James
- Tue Aug 22, 2023 7:19 pm
- Forum: Viscosity Support (Windows Version)
- Topic: Install Location
- Replies: 1
- Views: 12386
Hi Sam, Viscosity's installer does not explicitly write its install location key to the registry, however you could pull the location from the Windows software section (which is used by Add/Remove programs). "CC85567E-DC83-4BB5-AD77-D84514C0D059" is the UUID for Viscosity in this area. For...
- by James
- Mon Aug 21, 2023 5:30 pm
- Forum: Viscosity Support (Mac Version)
- Topic: How to connect to legacy VPN?
- Replies: 1
- Views: 11897
Hi Myles, You should be able to connect to an out-of-date OpenVPN server, however what you need to change for your connection depends on where it's getting stuck. Between OpenVPN and OpenSSL, many digests, ciphers, compression methods, etc., have been deprecated over the years, however it's still us...
- by James
- Wed Aug 16, 2023 7:47 pm
- Forum: Viscosity Feedback
- Topic: openvpn 2.6 timeline
- Replies: 2
- Views: 14352
Hi ratness, We plan on making the jump to OpenVPN 2.6 with the switch to OpenSSL 3. Thus far we've been holding off as long as we can as OpenSSL 3 breaks a lot of existing OpenVPN setups (with the deprecation or the removal of many older digests, ciphers, and TLS versions). However with the 1.1.1 br...
- by James
- Tue Aug 08, 2023 7:56 pm
- Forum: Viscosity Support (Mac Version)
- Topic: Viscosity does not start - no visible icon on system traybar
- Replies: 4
- Views: 17654
Upon launching Viscosity, the help window pops up and I click in order to allow the helper app to continue. You should see a "Viscosity Helper Tool Installation" dialog upon first launch. After clicking the "Install" button on this dialog, you should be prompted by macOS to ente...
- by James
- Mon Aug 07, 2023 4:00 am
- Forum: Viscosity Feedback
- Topic: Feature Request: Open SSO Auth in Browser
- Replies: 10
- Views: 21205
Thanks for the feedback codyv and lindsey - it's much appreciated.
Cheers,
James
Cheers,
James
- by James
- Mon Aug 07, 2023 3:58 am
- Forum: Viscosity Support (Mac Version)
- Topic: IPv6 DNS is not working on macos >= 13.2
- Replies: 3
- Views: 14448
Hi reshippie, Your VPN connection needs to support IPv6 traffic to be able to resolve IPv6 addresses. It'll need to have a valid IPv6 IP address, with the OpenVPN server configured to support IPv6 traffic. If in doubt you should get in touch with your VPN Provider to check whether IPv6 is enabled. I...
- by James
- Mon Aug 07, 2023 3:47 am
- Forum: Viscosity Support (Mac Version)
- Topic: TLS_ERROR: BIO read tls_read_plaintext error
- Replies: 4
- Views: 18066
Hi David,
Thanks for posting a follow-up - glad to hear you were able to resolve the issue.
Cheers,
James
Thanks for posting a follow-up - glad to hear you were able to resolve the issue.
Cheers,
James
- by James
- Mon Aug 07, 2023 3:46 am
- Forum: Viscosity Support (Mac Version)
- Topic: Viscosity does not start - no visible icon on system traybar
- Replies: 4
- Views: 17654
Hi DougS, The most cause of Viscosity's menu bar icon not being visible is that it's hidden behind the notch (on MacBook displays). Please see the following article for a list of suggestions to check: https://www.sparklabs.com/support/kb/article/troubleshooting-viscosity-problems-mac/#viscosity-does...