Search found 1062 matches

Search found 1062 matches Page 1 of 107
by Eric
Mon May 03, 2021 9:53 am
Forum: Viscosity Support (Mac Version)
Topic: Hulu.com Not Loading Through Viscosity
Replies: 1
Views: 71

Hi EmeraldFlowsionIE, Many streaming providers will actively try to block or limit access to their services if they detect you are on a VPN. We recommend you contact your VPN Provider (who provided you with the OpenVPN configuration file) for assistance for their recommendation for this situation - ...
by Eric
Fri Apr 30, 2021 4:11 pm
Forum: Viscosity Support (Windows Version)
Topic: WARNING: Failed to renew DHCP IP address lease on TAP-Windows adapter: The system cannot find the file specified. (cod
Replies: 1
Views: 168

Hi bluepheonix71, Please go to (Right click Start button) Device Manager -> Network adapters. Right click any Viscosity and Unknown adapters and select Uninstall. If the option is present, tick "Delete the driver software for this device". Next, cold boot your computer. To do this, shut do...
by Eric
Wed Apr 28, 2021 6:44 pm
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 435

Hi David,

Please note using .local domains is not recommended and could be causing issues - https://www.sparklabs.com/support/kb/ar ... ed-domains

Does the issue persist if you use Full DNS?

Regards,
Eric
by Eric
Wed Apr 28, 2021 9:37 am
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 435

Hi David, What is happening is when you don't full qualify a domain with nslookup (the . at the end specifies the domain is qualified and not to suffix it), nslookup will try all available suffixes first as you are seeing in your extra outputs. This means the lookup is correctly going to your split ...
by Eric
Mon Apr 26, 2021 9:37 am
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 435

Hi David, Could you please try the following nslookups and post the result. Please note that some have a full stop/period at the end of the name and it's important it's included/excluded where shown. nslookup www.sparklabs.com nslookup www.sparklabs.com. nslookup www.sparklabs.com 192.168.231.193 ns...
by Eric
Tue Apr 20, 2021 4:37 pm
Forum: Viscosity Support (Windows Version)
Topic: Split DNS broken with 1.7.3?
Replies: 12
Views: 10395

Hi Chris, This is happening because the new adapter can setup much faster. As the adapter is setup before routes are, there is a brief period where the DNS is not reachable if you need a route added to access the DNS server via the VPN. As was shown in the logs you emailed us, after the routes come ...
by Eric
Mon Apr 19, 2021 6:12 pm
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 435

Hi David, Just to follow up, we've found a method to hopefully more reliably pull the DNS servers in their interface metric order. We were previously doing this, however the method we were using has been marked unreliable in Windows 10 and Microsoft hasn't provided a direct replacement. Please give ...
by Eric
Mon Apr 19, 2021 11:18 am
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 435

Hi David, This is a tricky one. In the vast majority of situations, users with a private DNS server would have a matching route setup for them. You're in an even more rare situation as you effectively have an active network that can route traffic, but you don't want to use it. Your DNS servers shoul...
by Eric
Thu Apr 08, 2021 1:40 pm
Forum: Viscosity Support (Windows Version)
Topic: Split DNS broken with 1.7.3?
Replies: 12
Views: 10395

Hi Chris, Are you able to do an nslookup against your server directly? e.g. if you server is 1.1.1.1: nslookup sparklabs.com. 1.1.1.1 Are you able to post a copy of your log and some details on what is going on and we can look into it? https://sparklabs.com/support/kb/article/viewing-the-openvpn-log...
by Eric
Wed Mar 31, 2021 12:06 pm
Forum: Viscosity Support (Windows Version)
Topic: Connection reset problem
Replies: 3
Views: 478

Hi pingvinen, If you are wanting to use Split DNS, you are most likely missing domains, please see the following - https://sparklabs.com/support/kb/article/configuring-dns-and-wins-settings/ You can use your license on both a Mac and Windows machine - https://sparklabs.com/support/kb/article/using-y...
Search found 1062 matches Page 1 of 107