Search found 1066 matches

Search found 1066 matches Page 1 of 107
by Eric
Mon May 17, 2021 10:42 am
Forum: Viscosity Support (Windows Version)
Topic: Surface Pro X and Invalid Handle
Replies: 2
Views: 84

Hi Steve, It sounds like the driver has been blocked from installing. Please go to Device Manager (Right Click Start Menu), and check for any Unknown devices or Viscosity Virtual TUN adapters under Network adapters. If you see any, right click, click Uninstall, then check "Delete the driver sof...
by Eric
Wed May 12, 2021 7:00 pm
Forum: Viscosity Support (Windows Version)
Topic: try to register is freezing the dialog/app
Replies: 4
Views: 743

Hi Michael,

Thank you very much for reporting it, as you have noticed we've found and fixed the bug and put out an update. You certainly didn't disturb us, we appreciate the feedback about the hang!

Regards,
Eric
by Eric
Tue May 11, 2021 11:33 am
Forum: Viscosity Support (Windows Version)
Topic: try to register is freezing the dialog/app
Replies: 4
Views: 743

Hi Michael,

Just a note we've managed to reproduce the problem. The issue only happens when incorrect details are entered. Please check your license details against your original email and ensure both Name and Serial are entered exactly as they appear on your original license email.

Regards,
Eric
by Eric
Mon May 10, 2021 9:44 am
Forum: Viscosity Support (Windows Version)
Topic: try to register is freezing the dialog/app
Replies: 4
Views: 743

Hi Michael, Could you please email us a copy of your receipt/transaction number and we can send you some information to get you registered: https://sparklabs.com/support/kb/article/retrieving-your-receipt-or-transaction-number/ https://sparklabs.com/support/#contact Do you have any accessibility app...
by Eric
Mon May 03, 2021 9:53 am
Forum: Viscosity Support (Mac Version)
Topic: Hulu.com Not Loading Through Viscosity
Replies: 1
Views: 280

Hi EmeraldFlowsionIE, Many streaming providers will actively try to block or limit access to their services if they detect you are on a VPN. We recommend you contact your VPN Provider (who provided you with the OpenVPN configuration file) for assistance for their recommendation for this situation - ...
by Eric
Fri Apr 30, 2021 4:11 pm
Forum: Viscosity Support (Windows Version)
Topic: WARNING: Failed to renew DHCP IP address lease on TAP-Windows adapter: The system cannot find the file specified. (cod
Replies: 1
Views: 360

Hi bluepheonix71, Please go to (Right click Start button) Device Manager -> Network adapters. Right click any Viscosity and Unknown adapters and select Uninstall. If the option is present, tick "Delete the driver software for this device". Next, cold boot your computer. To do this, shut do...
by Eric
Wed Apr 28, 2021 6:44 pm
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 1022

Hi David,

Please note using .local domains is not recommended and could be causing issues - https://www.sparklabs.com/support/kb/ar ... ed-domains

Does the issue persist if you use Full DNS?

Regards,
Eric
by Eric
Wed Apr 28, 2021 9:37 am
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 1022

Hi David, What is happening is when you don't full qualify a domain with nslookup (the . at the end specifies the domain is qualified and not to suffix it), nslookup will try all available suffixes first as you are seeing in your extra outputs. This means the lookup is correctly going to your split ...
by Eric
Mon Apr 26, 2021 9:37 am
Forum: Viscosity Support (Windows Version)
Topic: DNS lookups to unreachable servers
Replies: 9
Views: 1022

Hi David, Could you please try the following nslookups and post the result. Please note that some have a full stop/period at the end of the name and it's important it's included/excluded where shown. nslookup www.sparklabs.com nslookup www.sparklabs.com. nslookup www.sparklabs.com 192.168.231.193 ns...
by Eric
Tue Apr 20, 2021 4:37 pm
Forum: Viscosity Support (Windows Version)
Topic: Split DNS broken with 1.7.3?
Replies: 12
Views: 10877

Hi Chris, This is happening because the new adapter can setup much faster. As the adapter is setup before routes are, there is a brief period where the DNS is not reachable if you need a route added to access the DNS server via the VPN. As was shown in the logs you emailed us, after the routes come ...
Search found 1066 matches Page 1 of 107