Search found 971 matches

Search found 971 matches Page 1 of 98
by Eric
Thu Jul 16, 2020 10:00 am
Forum: Viscosity Support (Windows Version)
Topic: Service not starting 1.8.6
Replies: 1
Views: 8

Hi matilpe,

Please check the Event Viewer for any errors or warnings relating to ViscosityService - https://sparklabs.com/support/kb/articl ... nt-viewer/

Regards,
Eric
by Eric
Tue Jul 14, 2020 10:38 am
Forum: Viscosity Support (Windows Version)
Topic: Client to pfsense was working then stopped
Replies: 2
Views: 24

Hi Dennis, We have some information about this error here - https://sparklabs.com/support/kb/article/error-tls-error-tls-key-negotiation-failed-to-occur-within-60-seconds/ By your description and what you've tried, it sounds like a firewall or other security software is blocking OpenVPN and/or Visco...
by Eric
Wed Jul 08, 2020 12:21 pm
Forum: Viscosity Support (Windows Version)
Topic: Connexion not reachable 1.8.6
Replies: 1
Views: 63

Hi Slizz,

Thanks for the report. We have identified an issue and re-released an update to correct it. Please check for updates to update to build 1681 which should resolve this issue.

Regards,
Eric
by Eric
Tue Jul 07, 2020 11:38 am
Forum: Viscosity Support (Windows Version)
Topic: Reconnect after ISP disconnect at main office
Replies: 7
Views: 3531

Hi troveitech, Try removing the persist-key option from your config, though I'm not sure it will help in this case. OpenVPN will try authentication for up to a minute each cycle, so it may take 2-3 minutes to reconnect after a drop out sometimes depending on how long your internet connection is down...
by Eric
Tue Jul 07, 2020 11:34 am
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 6
Views: 111

Hi kderby, Thanks for your post, much appreciated! @aapje, I'm afraid with the gateway removed and the DNS option, you effectively have the same setup as you do with OpenVPN GUI. Unfortunately I think Office is maintaining it's connection outside the VPN when using OpenVPN GUI. If you connect with O...
by Eric
Mon Jul 06, 2020 5:38 pm
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 6
Views: 111

Hi aapje,

Could you please disconnect, then go to Preferences -> Advanced, tick "Use Windows DNS System for Full DNS", reconnect and try again.

Regards,
Eric
by Eric
Mon Jul 06, 2020 1:33 pm
Forum: Viscosity Support (Windows Version)
Topic: Office offline after VPN connection
Replies: 6
Views: 111

Hi aapje, You should actually be having the opposite problem here. The gateway being reachable isn't actually relevant as OpenVPN will translate it, it is simply the first address being used in your pushed /31 subnet from your server. Windows requires a gateway/default route in order for NLA and NCS...
by Eric
Thu Jul 02, 2020 4:58 pm
Forum: Viscosity Support (Windows Version)
Topic: NitroKey Pro PKCS11 ID
Replies: 3
Views: 95

Thanks for the feedback, Hannes, we're always happy to hear it! Glad you're up and running, that's the main thing.

Cheers,
Eric
by Eric
Thu Jul 02, 2020 11:37 am
Forum: Viscosity Support (Windows Version)
Topic: NitroKey Pro PKCS11 ID
Replies: 3
Views: 95

Hi hannehomuth, The PKCS11 ID is indeed invalid, it should have 5 subsections. We've had varying success with OpenSC on Windows over the years with different keys. First, please ensure you are using the x64 version of OpenSC on 64-bit Windows, and only the x64 version is installed, we have seen the ...
by Eric
Mon Jun 22, 2020 10:40 am
Forum: Viscosity Support (Windows Version)
Topic: Binding application to VPN server.
Replies: 1
Views: 755

Hi BajarzBrom, We have some information below that may help, please have a read through them. I'm afraid there is no one size fits all solution to what you are trying to achieve, it will require some knowledge and patience in getting it all setup for your scenario. https://sparklabs.com/support/kb/a...
Search found 971 matches Page 1 of 98