Metro App unable connect to internet

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NanoG6

Posts: 2
Joined: Tue Nov 04, 2014 6:47 pm

Post by NanoG6 » Mon May 27, 2019 12:23 pm
Hi, whenever I am connected to VPN (via http proxy) metro app is unable connect to internet. Application like Windows Mail app, Microsoft To Do, OneNote (all installed through Microsoft Store) is unable detect internet, while I can browse the internet just fine using browser, or ping and tracert using cmd.
Anyone having same issue? Any help would be greatly appreciated. Thank you

Eric

User avatar
Posts: 864
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Tue May 28, 2019 11:43 am
Hi NanoG6,

It sounds like Microsoft Services may be being blocked, or the public IP address has been blacklisted by Microsoft services. I recommend you contact your VPN Provider for assistance with this.

https://sparklabs.com/support/kb/article/how-do-i-find-out-who-my-vpn-provider-is/

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
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