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.5% CPU, 266MB
I've also created a dump file for debugging that I can send if that will help.
Tray menu frequently won't close
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Hi akulp,
Are you able to elaborate on what's happening? We've never heard of the tray menu not closing before. Is it a case of you open it and then it won't respond to clicking on it? Or you can't find a way to close the menu without wanting to click on something?
Regards,
Eric
Are you able to elaborate on what's happening? We've never heard of the tray menu not closing before. Is it a case of you open it and then it won't respond to clicking on it? Or you can't find a way to close the menu without wanting to click on something?
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Hi akulp,
Next time this happens, can you open Task Manager and go to the details tab. Find Viscosity.exe and let us know how much CPU and Memory it's using.
Also, can you let us know the version of Viscosity and Windows you are using.
Regards,
Eric
Next time this happens, can you open Task Manager and go to the details tab. Find Viscosity.exe and let us know how much CPU and Memory it's using.
Also, can you let us know the version of Viscosity and Windows you are using.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Eric wrote:Next time this happens, can you open Task Manager and go to the details tab. Find Viscosity.exe and let us know how much CPU and Memory it's using.I totally forgot about this post until I decided to search for a solution again today and found that I had already reached out! It has continued to happen at least once/week.
.5% CPU, 266MB
I've also created a dump file for debugging that I can send if that will help.
Hi akulp,
Unfortunately we've seen no other reports other than this thread and we haven't been able to replicate the problem. We've made some changes in the current betas which we hope may address the problem based on some theories, please give the latest beta a try - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
Unfortunately we've seen no other reports other than this thread and we haven't been able to replicate the problem. We've made some changes in the current betas which we hope may address the problem based on some theories, please give the latest beta a try - https://sparklabs.com/support/kb/articl ... -versions/
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Hi akulp,
As nothing is crashing, rather hanging, I'm afraid there is no such information to collect. Hangs are usually caused by a problem with the machine, it could be hardware like faulty RAM or Windows just needs a refresh. If there is something we can do to work around the problem we will do it, but it sounds like a fresh install of Windows might be required here.
Please let us know if the problem reoccurs using the latest beta.
Regards,
Eric
As nothing is crashing, rather hanging, I'm afraid there is no such information to collect. Hangs are usually caused by a problem with the machine, it could be hardware like faulty RAM or Windows just needs a refresh. If there is something we can do to work around the problem we will do it, but it sounds like a fresh install of Windows might be required here.
Please let us know if the problem reoccurs using the latest beta.
Regards,
Eric
Eric Thorpe
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
Viscosity Developer
Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs
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