TLS Handshake Error

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RonD

Posts: 1
Joined: Thu Apr 07, 2016 9:31 pm

Post by RonD » Thu Apr 07, 2016 9:38 pm
Hi.

I am a new Viscosity user and have come across this error:

: TLS Error: TLS key negotiation failed to occur within 60 seconds (check your network connectivity)
Apr 07 6:21:17 AM: TLS Error: TLS handshake failed
Apr 07 6:21:17 AM: SIGUSR1[soft,tls-error] received, process restarting


I work from both home and office. At home I can successfully connect, but cannot at the office. I have brought the issue up with the IT group here, but he is not sure how to fix it. I am sure it has something to do with the company security firewalls but would prefer assistance. Thanks.

Eric

User avatar
Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Fri Apr 08, 2016 5:19 pm
Hi RonD,

Your suspicions are most likely the case. Please see the following for more information about this error:
https://sparklabs.com/support/kb/articl ... 0-seconds/

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
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