Broken Upgrades with Multiple Network Adapters

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rps

Posts: 11
Joined: Wed Mar 18, 2015 5:05 am

Post by rps » Fri Feb 26, 2016 5:37 am
We've found a few users who have broken installs that needed to be resolved by:

1. Uninstalling Viscosity
2. Deleting multiple Viscosity network adapters in Network Devices (some users as many as 4 or 5)

Has anyone else encountered this?

We've also had issues with users choosing to upgrade but not clicking yes to install the adapter driver.

Eric

User avatar
Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Fri Feb 26, 2016 9:55 am
Hi rps,

Please see the following if these users are on Windows 7:
https://www.sparklabs.com/support/kb/ar ... tap-device

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
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