Win 10 - adapter creation fails

Got a problem with Viscosity or need help? Ask here!

SomeOneInEurope

Posts: 10
Joined: Tue Aug 11, 2015 5:03 pm

Post by SomeOneInEurope » Tue Aug 11, 2015 5:09 pm
Hi sparklabs,

I've been using Win 8.1, Viscosity & Ipredator successfuly.

After upgradting to Win 10 Viscosity fails to create an adapter and fails to connect.

I am using Viscosity 1.5.10 (1376) Beta 2. Older verisons of viscosity failed to create adapters, too.

Any solutions available?

Thank You.

selfbias

Posts: 1
Joined: Tue Aug 11, 2015 8:42 pm

Post by selfbias » Tue Aug 11, 2015 8:45 pm
Hi everyone!

Exactly same situation here!

I try a lot of settings but get nothing, whe i try to install the tap device installation fails

It appears as unknow device in device manager

Eric

User avatar
Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Wed Aug 12, 2015 12:06 pm
Hi Guys,

Please try the following:
Right click the start button, select device manager.
Right click a Viscosity Virtual Adapter in the list (or Unknown Device under Network Adapters), select Uninstall, tick Delete the driver software for this device, then click OK.
Uninstall Viscosity from Programs and Features.
Restart your PC.
Reinstall Viscosity and see how you go.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

SomeOneInEurope

Posts: 10
Joined: Tue Aug 11, 2015 5:03 pm

Post by SomeOneInEurope » Wed Aug 12, 2015 7:34 pm
Hi Eric,

I followed your instructions, but did not solve the problem for me.



Here some additional informations:

If i try to connect Viscosity tells me that i my account is missing admin privileges. Although the account is an admin account.

Eric

User avatar
Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Aug 13, 2015 12:14 pm
Hi SomeOneInEurope,

Please try the following:

Remove all unknown devices from Device Manager. If they have the option to "Delete driver software for this device" when you right click and select Uninstall, check this before clicking OK.
Navigate to C:\Windows\System32\drivers, locate visctap0901.sys and delete it.
Navigate to C:\Windows\System32\DriverStore\FileRepository and delete any folder that starts with "oemwin2k.inf". There might be one or several.
Uninstall Viscosity.
Restart your computer.
Download Viscosity again from our website to ensure it isn't damaged - http://sparklabs.com/viscosity/download
Disable any anti-virus programs you have running.
Run the Viscosity installer again and cross our fingers that Windows allows the driver to be installed.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

Eric

User avatar
Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Thu Aug 13, 2015 1:44 pm
Just to add a bit more, when you run the Viscosity Installer you should be seeing a dialogue that asks you to install the Viscosity Virtual Network adapter. You need to click Install on this dialogue for the driver to install correctly. Pressing Enter will default to Don't Install. If you are not seeing this dialogue, please try booting into Safe Mode and performing all these steps from Safe Mode, hopefully this will disable whatever is preventing the driver from installing.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

SomeOneInEurope

Posts: 10
Joined: Tue Aug 11, 2015 5:03 pm

Post by SomeOneInEurope » Thu Aug 13, 2015 10:49 pm
Hi Eric,

i followed your guide step by step, but it did not work.

Some Info:

The folders that starts with "oemwin2k.inf" in the C:\Windows\System32\DriverStore\FileRepository were owned by user "system". In order to remove them, i had to change the ownership to my admin account.

My Antivirus is Kaspersky Internet Security 15.0.2.361 (c) & Malwarebytes Anti-Exploit Free 1.07.1.1015. Both have been temporarly disabled during installation & connection.

After installation of viscosity a "Viscosity Virtual Adapter V9.1" shows up in the device manager. If i try to connect it changes to "unknown adapter".

"When you run the Viscosity Installer you should be seeing a dialogue that asks you to install the Viscosity Virtual Network adapter. You need to click Install on this dialogue for the driver to install correctly. Pressing Enter will default to Don't Install." - As far as i observerd the installation process this dialogue does NOT show up. I tried the installion several time times make i don't miss it, but it seems not to be displayed.


Kind regards,

SomeOneInEurope

Eric

User avatar
Posts: 1146
Joined: Sun Jan 03, 2010 3:27 am

Post by Eric » Fri Aug 14, 2015 11:08 am
Hi SomeOneInEurope,

We've just had a user report that they needed to completely uninstall Kaspersky themself in order for Viscosity to correctly install the driver, disabling it was not enough. If you did not, please try running the installer from Safe Mode first, but there is a good chance that Kaspersky has not been adapted to Windows 10 yet and is blanket blocking driver installs unintentionally.

Regards,
Eric
Eric Thorpe
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

SomeOneInEurope

Posts: 10
Joined: Tue Aug 11, 2015 5:03 pm

Post by SomeOneInEurope » Fri Aug 14, 2015 6:30 pm
Hi Eric,

i have upgraded Kaspersky to the new 2016 version and now Viscosity works again.

Thank you!
9 posts Page 1 of 1