Confused users due to UI issue
Posted: Wed Nov 11, 2015 7:49 am
Hi,
Our Viscosity clients are configured to work with PKCS#11 smart card. First, users need to provide their Username/Password and then smart card PIN.
So the authentication experience is:
1) A window pops up which shows Username and Password fields. Users are supposed to enter their domain credentials here.
2) A new window pops up showing Password field. Users are supposed to enter their smart card PIN here.
Apparently this is very confusing for ordinary users. Since the second window says "Password" they think it's still their domain password (and really there is no hint it's not). Obviously after entering domain password several times their smart cards gets blocked.
We suggest changing the second window label "Password" to "PIN", or "Smart Card PIN", or "PKCS#11 PIN". This will clarify the confusion.
Thank you
Our Viscosity clients are configured to work with PKCS#11 smart card. First, users need to provide their Username/Password and then smart card PIN.
So the authentication experience is:
1) A window pops up which shows Username and Password fields. Users are supposed to enter their domain credentials here.
2) A new window pops up showing Password field. Users are supposed to enter their smart card PIN here.
Apparently this is very confusing for ordinary users. Since the second window says "Password" they think it's still their domain password (and really there is no hint it's not). Obviously after entering domain password several times their smart cards gets blocked.
We suggest changing the second window label "Password" to "PIN", or "Smart Card PIN", or "PKCS#11 PIN". This will clarify the confusion.
Thank you