Facetime Calls not possible, when Viscosity is connected

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sdz

Posts: 2
Joined: Fri Jul 21, 2017 6:43 pm

Post by sdz » Fri Jul 21, 2017 6:45 pm
Hi,

I am trying out Viscosity and it seems to have the same issue as tunnelblick.
Once I am connected to a VPN Server, I am no longer able to connect to FaceTime (Audio/Video) Calls.

Why is that?

James

User avatar
Posts: 1857
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Mon Jul 24, 2017 9:28 am
Hi sdz,

Viscosity fully supports FaceTime and other iCloud services over a VPN connection. It sounds likely that either the VPN Server you are connecting to is blocking FaceTime calls, or Apple has blocked access from the VPN server.

The latter isn't uncommon when using a commercial VPN Service Provider, as some malicious users may have used the same VPN server in the past to commit fraud or send spam, resulting in Apple blacklisting it. FaceTime can also run into issues if restrictive NAT rules are in place.

I recommend contacting your VPN Provider for more information:
http://www.sparklabs.com/support/kb/art ... ovider-is/

Cheers,
James
James Bekkema
Viscosity Developer

Web: http://www.sparklabs.com
Support: http://www.sparklabs.com/support
Twitter: http://twitter.com/sparklabs

sdz

Posts: 2
Joined: Fri Jul 21, 2017 6:43 pm

Post by sdz » Thu Aug 17, 2017 6:51 pm
Hi James,

I doubt that this is the case.

If I configure the VPN Provider on my Router directly, Facetime Calls etc. work perfectly.

Somehow many others experience same issue:
> https://www.reddit.com/r/MacOS/comments ... rough_vpn/
> https://www.privateinternetaccess.com/f ... t-over-vpn
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