Viscosity "Not Responding"

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ScottTracy

Posts: 2
Joined: Mon Aug 22, 2016 3:54 am

Post by ScottTracy » Mon Aug 22, 2016 6:20 am
When I start up Viscosity, it goes into a "Not Responding" state. If I kill it and restart, it goes there, too. I have rebooted, and still when I start it up, it's unresponsive.

I have checked the console, and I see no error messages. Searching for Viscosity gives me only:
Code: Select all
8/20/16 4:20:48.453 PM com.apple.xpc.launchd[1]: (com.viscosityvpn.Viscosity.100192[63015]) Service exited due to signal: Killed: 9
8/20/16 4:21:14.586 PM com.sparklabs.ViscosityHelper[63025]: ViscosityHelper finished
8/20/16 4:21:29.402 PM com.sparklabs.ViscosityHelper[21338]: ViscosityHelper started
8/20/16 4:22:15.664 PM com.sparklabs.ViscosityHelper[21338]: ViscosityHelper finished
8/20/16 4:22:34.833 PM com.sparklabs.ViscosityHelper[21372]: ViscosityHelper started
8/21/16 12:55:07.066 PM WindowServer[201]: disable_update_timeout: UI updates were forcibly disabled by application "Viscosity" for over 1.00 seconds. Server has re-enabled them.
8/21/16 12:55:07.228 PM WindowServer[201]: common_reenable_update: UI updates were finally reenabled by application "Viscosity" after 1.17 seconds [0.85fps] (server forcibly re-enabled them after 1.01 seconds [1.00fps])
I have saved a spindump, if you would like to contact me, I can make it available.

This is on a Mac Book Pro, Retina, 15-inch, Late 2013, running OS X 10.11.6

James

User avatar
Posts: 2313
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Wed Aug 24, 2016 3:28 pm
Hi ScottTracy,

I’d recommend trying the following steps:

1. If you have any third-party network security or anti-virus software installed try temporarily disabling or uninstalling it.

2. Try restarting your computer. It's possible there may be a stuck system process or framework that Viscosity is waiting on.

3. Try performing a complete uninstall using the instructions in the following article, and then attempt to download and install Viscosity again. Make sure you also follow the steps to uninstall Viscosity's helper and preferences.
https://www.sparklabs.com/support/kb/ar ... osity-mac/
https://www.sparklabs.com/viscosity/download/

Cheers,
James
Web: https://www.sparklabs.com
Support: https://www.sparklabs.com/support
Twitter: https://twitter.com/sparklabs

ScottTracy

Posts: 2
Joined: Mon Aug 22, 2016 3:54 am

Post by ScottTracy » Wed Aug 24, 2016 11:41 pm
Reboot didn't fix it, but uninstall and reinstall did. Thanks
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