Trouble connecting since config. update

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brob63

Posts: 1
Joined: Sun Aug 07, 2016 2:33 am

Post by brob63 » Sun Aug 07, 2016 2:45 am
HI,
I hope someone can help me.
Since the update to the config files and subsequent port change, I cannot connect anymore with my router firewall on the high setting as I could with the old config.
Now, the only way I can connect is by lowering the router firewall to low setting (no ports restricted).
Is there a work around for this?

James

User avatar
Posts: 2318
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Mon Aug 15, 2016 9:22 am
Hi brob63,

I'm afraid this is something you'll need to get in touch with your VPN Provider about. If you are unsure of who this is please see:
http://www.sparklabs.com/support/kb/art ... ovider-is/

Cheers,
James
Web: https://www.sparklabs.com
Support: https://www.sparklabs.com/support
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