Disconnect every minute

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19wolf

Posts: 1
Joined: Wed Jun 22, 2016 10:45 am

Post by 19wolf » Wed Jun 22, 2016 10:53 am
I've been having problems recently with Viscosity disconnecting every minute. It's causing a lot of problems. I tried the steps from the support page to no avail. What can I do next?

James

User avatar
Posts: 2313
Joined: Thu Sep 04, 2008 9:27 pm

Post by James » Thu Jun 23, 2016 12:42 pm
Hi 19wolf,

I recommend contacting your VPN Provider in this instance, as it sounds like a likely configuration issue. If you are unsure of who this is please see:
http://www.sparklabs.com/support/kb/art ... ovider-is/

If you'd like to do some troubleshooting yourself the first place to start is the OpenVPN log:
http://www.sparklabs.com/support/kb/art ... envpn-log/

If you have set up the VPN connection/server yourself I also recommend seeing the following section:
http://www.sparklabs.com/support/kb/art ... -drops-out

Cheers,
James
Web: https://www.sparklabs.com
Support: https://www.sparklabs.com/support
Twitter: https://twitter.com/sparklabs
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