Authentification Failed

[sigmadict]

Hello,
I am trying to connect and I get Authentification Failed all the time.
I am with Internet Private Access, and it's working connected.
So, i try entering my Username and Password and it always fails.
I get this error in the message box :

Feb 11 13:04:20: Viscosity Mac 1.5.11 (1314)
Feb 11 13:04:20: Viscosity OpenVPN Engine Started
Feb 11 13:04:20: Running on Mac OS X 10.11.3
Feb 11 13:04:20: ---------
Feb 11 13:04:20: Checking reachability status of connection...
Feb 11 13:04:21: Connection is reachable. Starting connection attempt.
Feb 11 13:04:22: OpenVPN 2.3.8 x86_64-apple-darwin [SSL (OpenSSL)] [LZO] [PKCS11] [MH] [IPv6] built on Sep 23 2015
Feb 11 13:04:22: library versions: OpenSSL 1.0.2d 9 Jul 2015, LZO 2.09
Feb 11 13:04:33: UDPv4 link local: [undef]
Feb 11 13:04:33: UDPv4 link remote: [AF_INET]172.98.67.44:1194
Feb 11 13:04:33: WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this
Feb 11 13:04:33: [Private Internet Access] Peer Connection Initiated with [AF_INET]172.98.67.44:1194
Feb 11 13:04:35: AUTH: Received control message: AUTH_FAILED
Feb 11 13:04:35: SIGUSR1[soft,auth-failure] received, process restarting
Feb 11 13:04:38: ERROR: could not read Auth username/password/ok/string from management interface
Feb 11 13:04:38: Exiting due to fatal error

Could you provide me support to get connected please ?

Thanks
Regards

[James]

Hi sigmadict,

Thanks for posting your log. It indicates that the OpenVPN server is rejecting your authentication attempt:

Feb 11 13:04:35: AUTH: Received control message: AUTH_FAILED

It's possible this means that your login attempt is being rejected as the username/password being used is incorrect, or the VPN server may be rejecting your authentication attempt for another reason (for example, most VPN Service Providers limit the number of simultaneous connections you can make - it may think you are already connected).

I'd recommend checking for sure that the username and password being entered is correct and what your VPN Provider expects. If that fails, you may like to reset the saved details in your Keychain to be 100% old login details are not being used. Please see the following support article for details of how to clear saved details: http://www.sparklabs.com/support/kb/art ... -keychain/

Finally, if you're still stuck I recommend getting in touch with your VPN Provider. They should be able to check their server-side logs to check why your authentication attempt is being rejected.

Cheers,
James

[sigmadict]

Hello,
I am not sure the problem is with Private Internet Access, because their Service gets connected.
I can't get Viscosity to connect, I tryed everything, and I Also look to delete the keychain, but their was no Keychain remembered from Viscosity. So I keep getting Authentification Failed from Viscosity, not Private internet Access.

It could be a problem with Mac and Viscosity trying to login with username and password, but I tryed everything and surfed the net without answers.

What would be your advice for the next step I should take to solve the problem ?

Thanks
Regards

[James]

Hi sigmadict,

I'm afraid you'll need to get in touch with your VPN Provider - only they can offer you a definite answer as to why their server is rejecting your authentication attempt. As mentioned above, an OpenVPN server can be configured to send an AUTH_FAILED message for other reasons as well, so it's possible your configuration may be out of date, your certificate authentication details expired, etc.

Cheers,
James

[sigmadict]

I found the problem, PIA (Private Internet Access), if the program is Open, even if it is Not Connected, Viscosity cannot login on Mac.

So I had to shut down both programs, relaunch Viscosity only, then I could get connected.

The Username and Password are the ones from Private Internet Access in this case, not from my personal computer.


Thanks for helping me solving my problem.

I think the installation guide should include this information, because I lost alot of time and I think some other people are having the same issue and it got really frustrating to get the product working. The support was great, but the procedure to run the program should be clearer in my opinion.

Thanks
Regards